Chat Support Services

Understanding Customer Pain Points Live

ExpertCallers offers strategic and cost-effective live chat support services to help you arrest visitor drop outs from your website. Having served many global clients, we understand what it takes to design the kind of online chat support that would help you improve customer engagement and boost sales.

Driven by an experienced team of chat support professionals, we first understand your requirements and then think about questions from the visitors’ perspective. This helps us pre-empt questions beforehand and prepare ourselves with the most convincing answers to persuade customers to convert. This has helped us effectively increase upselling opportunities for our clients.

Our Live Chat Support Services

  • Inbound and Outbound Customer Service
  • Live Operators and Live Web Chat
  • Visitor Initiated Chat
  • Chats for Customer Inquiries and Complaint Resolution
  • Chats for Lead Generation and Follow-Up
  • Technical Support/Troubleshooting
  • Telemarketing
  • Products/Services Information
  • Order Management / Fulfilment / Verification
  • Order Processing Queries
  • Billing Support
  • Helpdesk Support
63% of customers said they were more likely to return to a website that offers live chat as opposed to one that doesn’t. - Business Community

We are Different; Here's Why

End-to-End Support

Our end-to-end chat support includes chat software installation, upgrades, hiring and training of agents.

Multiple Chat Support

We offer clients the benefit of multiple language support using the latest industry standard chat software. Our chat support is customized as per your needs.


We tailor packages based on your needs so that you can achieve cost reductions to the range of 40-50 %.

Why Outsource to Us

  • Our live chat services helped an ecommerce company get 28% of its orders through chat interactions only.
  • Our technical chat support service for a software company reduced the average interaction costs and brought down contact center costs by 30%
35000 +
Chat queries handled daily
Customer satisfaction

What You Get

  • Highly professional chat services by experienced agents
  • At least 30% increase in sales
  • About 40% reduction in average interaction costs
  • Cost effective services
  • Assured turnaround times
79% of customers say that they prefer live chat because of the immediacy it provides - Forbes

Contact us now to outsource live chat support to us.