Expert Callers inbound call center services provides your business a smart way to handle your inbound needs. With over 12 years of experience in serving the American call center industry, we know what it takes to make inbound processes more adept, responsive and customer-centric.
For us, every phone call is an opportunity to impress your customer. So, we go all out to ensure they hang up feeling confident and reassured. Be it issues to be resolved, orders to be placed, schedules to be managed etc. we offer your business the value, trust, and expertise needed to turn your customers into admirers.
We bank on the right kind of agent training, script development, quality assessment, technology upgradation, and accountability to make your inbound process more responsive and customer-centric. In the process, we prepare you to meet today’s needs, as well as tomorrow’s challenges.
We want our agents to be the custodian of your brand perception. So, we cherry pick the right talent and train them to create a differentiating experience for your customers. We listen to every interaction they make and suggest improvements just to ensure they do not miss out on delivering the satisfactory experience your customer is looking for.
A close eye on data can keep serious problems at bay. We capture data continuously to understand how well your agents are trying to keep your customers happy. We keep track of factors like calls per agent, average speed of interaction, wrap up times, first call resolution rates, etc. to determine how things are working out for you. So, potential issues always get nipped in the bud.
If you want quality to be the hallmark of your service, leave your inbound services to us and rest assured. Our well-calibrated quality assurance process, comprising specialists, criteria, scores and sessions is designed to create the kind of value that would bring your customers back to you.
Contact us now to know more about our inbound services