IVR Services

Helping You Customize Customer Experience

Expert Callers IVR service has helped many companies provide a seamless and consistent experience touchpoint to their customers. We build interactive voice-menu suiting your specific needs and in the language of your choice.

Our IVR interactive voice response solutions are designed to significantly reduce the cost of common phone calls to and from your company. At the same time, we give your business the combined power of a client support and complete marketing solution. You can leverage our IVR call center to get access to database access, customize call flow, make callbacks, facilitate scalability and web integration.

Our IVR Service

  • Customized services to meet specific objectives
  • Profitable call rates
  • Professional voice recording services
  • Multiple phone lines to ensures no customer is waiting
  • Compact and robust software applications
  • Guaranteed quality and clarity of calls
  • High-end database storage that captures every minute details of the customers
  • Meticulous design of the automated service that helps customers to access the required information or resolve the issue within a few clicks
A chat with a live agent can cost $6-12 per interaction, while an automated interaction on the IVR can cost as little as 25 cents – Forrester

We are Different; Here's Why

Great Customer Experience

We create great experiences by simplifying and streamlining your business processes to reduce customer effort throughout a call.

Prioritize Calls Based on Value

We prioritize calls to ensure your team never loses a high-value customer due to bad customer service or a tardy response.

Boost Your Company’s Image

We have devised our IVR system for better clarity, quality and speed to give your customers the right impression about your professionalism.

Why Outsource to Us

  • We helped an ecommerce giant reduce operational costs by a whopping 60% with our customized IVR self-service session.
  • A renowned airline leveraged our IVR services to design its IVR, choose the right persona, voice and on-hold experience, to deliver the right brand experience.
Total calls handled
IVR with unlimited extensions
Satisfied customers

What You Get

  • 40% increase in first contact resolution
  • Increase in customer service efficiency
  • 30% reduction on costs
  • More professional approach
  • Guaranteed increase in customer satisfaction
  • Gain competitive advantage
The IVR makes up 27% of all calls in contact centers, but only 7% of companies offer an IVR solution that delivers a better experience than live agents – JD Power & Associates

Contact us now to know more about our IVR outsourcing services.