Medical Answering Services

Making You Available Anytime

ExpertCallers is a HIPAA compliant medical answering service company providing comprehensive customer service to practices in the medical industry. We have over 10 years of experience in helping medical practices find an optimum way to respond to patients without having to manage a dedicated team.

Our team has wide experience in managing end-to-end doctor answering services. Be it scheduling appointments to sending messages to doctors, answering questions pertaining to your practice, to calling up physicians, our medical answering service has helped several companies handle calls in a proficient and economical way.

As a client-centric organization, we customize our services to meet the needs of your medical practice. While we strictly follow your protocols to project the image you want, we also add value to it by maintain high quality and commitment levels.

Types of Medical Answering Services

  • Customer/patient help desk services
  • Real time message delivery
  • Appointments Scheduling
  • Appointment reminders and confirmation calls
  • Emergency hotline services
  • Providing protocol-based expert advice
  • Receptionist services
60% of customers expect more from customer service
now than they did 1 year ago.

Key Differentiators

Experienced Staff

All our employees have complete experience and training in dealing with calls related to medical and pharmaceutical companies. So, you can rely on us for accuracy, promptness, and professionalism.

Quality Monitoring and HIPPA Compliance

We have a HIPAA compliance team to ensure compliance by all our employees. Concurrently, the team monitors the quality of the answers to ensure standards are met always.

Customizable Scripts

We strictly follow customized scripts to ensure protocols recommended by your office are met exactly. This helps us handle different scenarios more effectively.

Why Outsource to Us

  • Our physician answering services helped a two-doctor medical office efficiently manage practice visits, insurance forms and patient calls.
  • Our healthcare call center services helped a hospital ensure orders to not-on-call doctors are redirected to an available doctor before any delay.
trained medical operators
healthcare related calls per day

What You Get

  • Professional receptionists with experience in medical offices
  • 24/7 healthcare answering service
  • State-of-the-art voice mail system
  • Customized reports
  • Lowest price guaranteed
47% of customers consider quick response as ‘vital element in overall customer experience.

Contact us now for outsource medical telephone answering services.