ExpertCallers has wide and comprehensive experience in handling a range of outbound call center services. We draw on this this experience to provide you with highly specialized and streamlined outbound services and bring you the best return on your investment.
If outbound sales keep’s your business’s cash register ringing, you must be knowing how tough and unpredictable things can get at times. An effective outbound sales strategy, handled by amazing outbound sales reps can help you turn these challenges on its head. We tailor strategies based on our experience and execute them with quality and care to help your brand get past these challenges with ease.
Keeping your requirements in mind, we pick perfect fit talents, and empower them with the right set of tools to deliver the right message to your customers. It’s precisely because of this that we have been consistently meeting industry standard service levels and helping organizations improve their reach and appeal.
We believe in putting the best people in front of your prospects. So, we have developed a robust process to hire highly promising talent and train them to represent your business exactly the way you want. We provide our agents routine and timely feedback to ensure they never lose track of your requirements. It is because of this inclusive and dedicated process, that it takes us almost nothing to meet the expectations of our clients.
We firmly believe in managing through measuring. We capture data and mine them for insights, based on which we bring about improvements to your process. We keep track of factors like calls per agent, average speed of interaction, right party contact rate, customer feedback etc. to determine how things are working out for you. This makes it easier for us to balance efficiency with customer satisfaction.
If you wish to distinguish yourself with quality customer service, you can blindly leave the task to us. Driven by few well-defined criteria and quality assurance specialists, we have developed a sound quality monitoring method to guarantee your customers optimum satisfaction levels. Our commitment to high contact quality call center services have helped our clients win and retain customers with ease.
Contact us now to know more about our outbound call center Philippines and India services.