Outbound Call Center Services: Creating Value for Your Customers and You

We make calls to convince. We make calls to win you a customer for life

ExpertCallers has wide and comprehensive experience in handling a range of outbound call center services. We draw on this this experience to provide you with highly specialized and streamlined outbound services and bring you the best return on your investment.

If outbound sales keep’s your business’s cash register ringing, you must be knowing how tough and unpredictable things can get at times. An effective outbound sales strategy, handled by amazing outbound sales reps can help you turn these challenges on its head. We tailor strategies based on our experience and execute them with quality and care to help your brand get past these challenges with ease.

Keeping your requirements in mind, we pick perfect fit talents, and empower them with the right set of tools to deliver the right message to your customers. It’s precisely because of this that we have been consistently meeting industry standard service levels and helping organizations improve their reach and appeal.

Our Outbound Call Center Services

  • B2B and B2C Customer Acquisition
  • Lead Generation services
  • Database Development and Management services
  • Tele Surveys Services
  • Appointment setting services
  • Information gathering services
  • Customer Loyalty Programs
  • Direct sales Services
  • Sales verification services
  • Sales lead follow-up services
  • Enquiries about Service Satisfaction
  • Warm Calling/Existing Clients/Referrals
  • Cold Calling Campaigns
  • Service/Production Promotion
  • Mortgage Lead Generation services
  • E-mail Follow Up
  • Market Intelligence services
  • Product Promotion
  • Debt Collection
Dialing technology enables reps to dial an average of
48% more prospects daily. Source: The Bridge Group

We are Different; Here's Why

Trained Agents to Represent Your Brand

We believe in putting the best people in front of your prospects. So, we have developed a robust process to hire highly promising talent and train them to represent your business exactly the way you want. We provide our agents routine and timely feedback to ensure they never lose track of your requirements. It is because of this inclusive and dedicated process, that it takes us almost nothing to meet the expectations of our clients.

Data Analysis to Monitor Performance

We firmly believe in managing through measuring. We capture data and mine them for insights, based on which we bring about improvements to your process. We keep track of factors like calls per agent, average speed of interaction, right party contact rate, customer feedback etc. to determine how things are working out for you. This makes it easier for us to balance efficiency with customer satisfaction.

Quality Service to Drive Loyalty

If you wish to distinguish yourself with quality customer service, you can blindly leave the task to us. Driven by few well-defined criteria and quality assurance specialists, we have developed a sound quality monitoring method to guarantee your customers optimum satisfaction levels. Our commitment to high contact quality call center services have helped our clients win and retain customers with ease.

Why Outsource to Us

  • We increased the sales conversation rate of a US based e-logistics company by three folds in less than 6 months.
  • We improved the business revenue of a UK based app development company increase sales by 200%.
  • We helped a top international talent scouting company pick the right talent in record time
Over 1 million
interactions in a month
80%+ First Call
Resolution
400+
Trained executives

What You Get

  • High service level guaranteed
  • High and consistent contact quality guaranteed
  • Comprehensive security systems for robust and reliable operations
  • Competitive and transparent pricing to guarantee best value for money.
  • High first call resolution rates resulting in higher customer satisfaction and lower operating costs
The best times to dial B2B leads are: Wed-Thurs. 8-9am, 4-6 pm Source: MIT

Contact us now to know more about our outbound call center Philippines and India services.