Technical Support Services

Quality Resolutions with Reduced Overhead Costs

ExpertCallers has wide experience in providing high quality technical support services to companies worldwide. Our innovative solutions have armed our clients with a range of benefits - from minimizing customer downtime to addressing issues rapidly; from accelerating company-wide adoption to improving overall user experience.

We rely on state-of-the-art technology and highly experienced staff to deliver consistent and reliable technical support services. Our technical specialists, trained and certified in a wide range of hardware and software solutions, leverage their experience to provide sound first contact solutions to your customers. Additionally, our customized technical helpdesk support packages give our customers the flexibility they need to run their operations in a smooth and profitable way.

Our Helpdesk Services

Customer sales and support services
  • Payment support
  • Billing Support
  • Order processing/provisioning
  • Sales support
Pre-sales support services
  • Lead generation and qualification
  • Information provision
  • Order management
  • Customer analysis
Enterprise Technical Helpdesk Services
  • Software & Application support
  • Knowledge & Trouble ticket management
  • Issue resolution
  • Reporting and decision support

Post-sales support services
  • Hardware and Software Application Support
  • Installation/Configuration Support
  • Technical Problem Resolution for Level 1, 2, & 3

  • Product Registration/Activation
  • Network and Broadband Support
  • Remote IT and Diagnostic Services

  • Database Upgrades
  • Warranty Management
  • Product Testing, Bug Fixing, and Patch Management

Managed Technical Support Services
  • Onsite and Remote Network support
  • Remote server services
  • Remote infrastructure support
Technical Support Services (Level1 and 2)
  • Email
  • Voice
  • Web chat support

We are Different; Here's Why

24-Hour Support

We provide round-the-clock IT support services to ensure the needs of customers are properly attended to across time zones. Further, we go out of our way to make sure your customers get personalized assistance of the highest order.

Enhanced Training for Quick Response

We strive to provide first-contact resolution for most remote tech support requests and so train our staff to develop deep and precise product/service knowledge. This guarantees reduced average call times, lesser follow-up support, and speedy resolutions.

Multi-Language and Multi-Channel Support

We provide online technical support in a variety of languages to cater to the needs of different countries. To facilitate matters, we offer technical support via emails, voice calls, live chat and even mobile SMS/text.

Why Outsource to Us

  • A leading US-based IT services company that provides a host of IT applications and add-ons leveraged our technical help desk support to solve technical queries and issues faced by their customers.
  • A leading software giant used our technical helpdesk solution for 100% application uptime 24x7
200 +
Technical Support Agents
| 85%
First Contact Resolution
| 4.6 Out of 5
Average Customer Satisfaction Ratings

What You Get

  • Experienced & Qualified Personnel
  • 50% reduction in overhead costs
  • 24/7 service with 100% quality assurance
  • At least 30% increase in efficiency
  • Access to latest technology
  • Custom reporting including real-time reports

Contact us now for outsourcing technical support services.