Remote IT Support Services

Quality Remote Services Made Seamless and Quick

ExpertCallers remote IT support services offers Level 1 and Level 2 technical support call center operations for global companies to guarantee seamless and uninterrupted business operations. Driven by a team of experts with specialized skills in networking, operating systems, databases, security and application programming, we commit ourselves to high quality IT support services round-the-clock.

We complement your existing services with remote support for IT requirements over multiple communication channels such as voice, emails and live chat messages. Whether it is tight deadlines, complex deployments or increased end user demands, our IT specialists have risen to the occasion to keep your end users satisfied.

Our Remote IT Services

  • Boot up issues
  • Online connectivity issues
  • Bogged down by pop-ups.
  • Internet Explorer connection issues.
  • Virus removal.
  • System is slow or sluggish.
  • Addressing erratic system behavior.
  • New software installation and set ups
  • Formatting of the systems
  • Data Retrieval
  • Performance Tuning at regular interval
  • Spyware/ Adware / Malware removal

Managed Services
  • Help Desk Services
  • Server Deployment
  • Break Fix Support
  • Proactive Management
  • Server Support
  • Consulting
Managed Monitoring
  • Server Monitoring
  • Network Monitoring
  • Website Monitoring
  • Event Log Monitoring
Incident based Support
  • Microsoft Windows Server
  • Microsoft Exchange Server
  • Microsoft Small Business Server
Setup & Install
  • Microsoft Windows / Exchange Server, AD Domain Environment, SBS
  • Microsoft DHS/DHCP Server & Configuration
  • Group Policy Configuration & Server Migration
  • Desktop and Laptop
  • Desktop Application Software
  • Printer and Peripherals

We are Different; Here's Why

Best Suited Team

For every project, we assign a project management team with an accumulative experience of 35 years, an experienced training team, a QC team and competent agents to support 12 languages (English, Spanish, Portuguese, German, Arabic, French, Italian, Japanese, Cantonese, Mandarin and Hindi). Additionally, we provide a single point of contact to address all day to day queries or concerns.

High-Class Infrastructure

We deploy world class infrastructure including robust physical infrastructure, computing and network infrastructure (desktop computers, 100 Mbps layer 3 network and ACL based access control), and call management infrastructure (hosted contact centre, feature rich ACD capabilities, reliable telephony infrastructure, IVR etc.)

Multi-Channel Support

To facilitate and quicken resolution we provide support across a range of channels including phones, emails, and live chat.

Experienced and Reliable Team

We provide you access to a large team of industry experienced, expert engineers committed to working as an extension of your current team.

Fast Solutions 24x7

Our team of experts are available 24x7. So, you can rest assured of constant monitoring of your network and fixing issues proactively and quickly.

Cost Effective

Our services come at a very competitive price helping you improve your bottom line through high impact savings.

Why Outsource to Us

  • Our IT support services helped a large networking company provide 24x7 high end technical remote support to its customers and significantly improve its bottom line.
  • As the prime vendor of a global networking solutions company, we successfully setup and managed the company’s global support center from India.
Support Agents
Serving 50+
First Call Resolution

What You Get

  • At least 40% reduction in costs
  • Highest quality of resolution guaranteed
  • Fast turnarounds
  • Stringent monitoring
  • Enhanced employee productivity
  • Detailed reports with real-time updates

Contact us now to outsource your remote IT support services.