ExpertCallers remote IT support services offers Level 1 and Level 2 technical support call center operations for global companies to guarantee seamless and uninterrupted business operations. Driven by a team of experts with specialized skills in networking, operating systems, databases, security and application programming, we commit ourselves to high quality IT support services round-the-clock.
We complement your existing services with remote support for IT requirements over multiple communication channels such as voice, emails and live chat messages. Whether it is tight deadlines, complex deployments or increased end user demands, our IT specialists have risen to the occasion to keep your end users satisfied.
For every project, we assign a project management team with an accumulative experience of 35 years, an experienced training team, a QC team and competent agents to support 12 languages (English, Spanish, Portuguese, German, Arabic, French, Italian, Japanese, Cantonese, Mandarin and Hindi). Additionally, we provide a single point of contact to address all day to day queries or concerns.
We deploy world class infrastructure including robust physical infrastructure, computing and network infrastructure (desktop computers, 100 Mbps layer 3 network and ACL based access control), and call management infrastructure (hosted contact centre, feature rich ACD capabilities, reliable telephony infrastructure, IVR etc.)
To facilitate and quicken resolution we provide support across a range of channels including phones, emails, and live chat.
We provide you access to a large team of industry experienced, expert engineers committed to working as an extension of your current team.
Our team of experts are available 24x7. So, you can rest assured of constant monitoring of your network and fixing issues proactively and quickly.
Our services come at a very competitive price helping you improve your bottom line through high impact savings.
Contact us now to outsource your remote IT support services.